FAQs
Frequently Asked Questions (FAQs) – Midsetmuscle
Orders & Payment
Q: How do I place an order?
A: Browse the store, add items to your cart, and proceed to checkout by following the on-screen steps.
Q: What payment methods do you accept?
A: Payment methods are displayed at checkout and may include major debit and credit cards and other secure payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders may be modified or cancelled within 24 hours of placement.
Please contact us as soon as possible at:
contact@midsetmuscle.com
Shipping & Delivery
Q: How long does processing take?
A: Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Q: How long does delivery take?
A: After dispatch, delivery typically takes 4–6 business days.
Total estimated delivery time is 5–9 business days from the order date, including processing.
Q: How do I track my order?
A:
- For tracked delivery services, a tracking number is provided by email after dispatch
- Standard delivery options may not include tracking
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return period from the date of delivery.
Items must be unused and returned in original packaging.
Q: How do I start a return?
A: Contact us at contact@midsetmuscle.com with your order number and reason for return.
We will provide return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 2 business days after the returned item is received and inspected.
Products
Q: Are your products suitable for different fitness levels?
A: Product suitability depends on the item. Please refer to the product description for specifications and intended use.
Q: Do your products include a warranty?
A: Warranty details, if applicable, are provided on the product page or can be requested by contacting us.
Contact
Q: How can I contact customer support?
You can reach us using the following details:
Email: contact@midsetmuscle.com
Phone: +44 7418 365813
Address:
131-6 Fountainbridge
Edinburgh EH3 9QG
United Kingdom
Working Hours:
Monday to Friday
9:00 AM – 5:00 PM (GMT)